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In-house
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IT Hosted
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BPO Level 1(ASP)
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BPO Level 2
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BPO Level 3
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Description of service
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1) The customer's employees provide all payroll services and expertise and manage the Aurion software, which is hosted on the customer's own infrastructure.
2) The customer owns a perpetual licence to use the Aurion software. |
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1) The same as the In-house solution, except that a third party hosts the Aurion software and charges the customer for that service.
2) Hosting usually is regarded as a specialist service requiring dedicated hardware. Hosting charges by the third party for the customer are by negotiation.
3) Service Level Agreements (SLA's) between the customer and the third party hosting company are standard.
4) The customer owns a perpetual licence to use the Aurion software. |
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1) The customer's employees provide all payroll services and expertise.
2) Aurion supplies, supports, and administers the software.
3) Aurion hosts the software and maintains the IT infrastructure and network access.
4) SLA's are agreed.
5) A minimum term of contract is applied.
6) The Customer uses the software for the term of the agreement and pays a fixed fee per month, for each person paid.
7) The customer does not own an Aurion licence. |
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As for BPO Level 1, plus:
1) Aurion provides the 'Aurion Coordinator' role which incorporates payrun processing, disbursements and co-ordination of the payroll function.
2) Other Aurion services may include:
Trial pay and pay run.
Batch processing for payroll.
Control payroll files for disbursement.
Help desk support.
Providing Aurion reports.
System configuration services.
Control of user security and access. |
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Aurion provides the full spectrum of HR services to staff on behalf of the customer. As for BPO Level 2, plus:
1) Aurion supplies payroll transaction processing including:
Commencements.
Pay variations (salary increases, tax adjustments, child support, leave adjustments etc).
Cessations.
Employee information support (Help Desk).
Relocations. |
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Customer payroll staff
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Staff numbers are dependant on the size of the organisation. Best practice is around 1 fulltime payroll staff member + one backup, in a central location, for every 600 to 800 employees. |
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As for In-house |
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As for In-house |
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1) As for In-house, except that 1 person may be more of a generalist as the outsourcer has detailed payroll knowledge.
2) Backup can be provided by Aurion. |
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1) Half-to-1 person to liaise and manage the SLA with Aurion. This person could be a HR practitioner rather than payroll specialist.
2) Aurion provides all other services |
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Customer IT staff
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0.1 FTE with application administration expertise. |
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As for In-house. |
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n/a |
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n/a |
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n/a |
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Benefits to Customer
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1) Customer's own staff provide services to employees.
2) Customer 'owns' skilled in-house HR resources.
3) Customer owns/controls IT platform.
4) Customer owns the licence to use software. |
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As for In-house except a third party is responsible for hosting the software. This is attractive to organisations whose IT departments cannot or do not wish to support and maintain the application from a technical perspective. |
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1) Customer's own staff provide services to employees.
2) No 'in-house' customer hardware, or software support costs.
3) No communications support, all handled by Aurion. |
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As for BPO Level 1 but:
Reduced business risk as Aurion is responsible for:
Providing specialist payroll expertise.
Disbursing the pay.
Ensuring compliance with legislative and audit requirements. |
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Further reduced business risk and tangible cost savings. Aurion is responsible for:
Delivering agreed service levels through an enforceable |
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Responsibilities of Customer
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Customer responsible for:
Continuity of service when people are absent or resign.
Administering different statutory requirements across state and federal jurisdictions.
IT application skills, hardware, network and providing continuity of service.
HR and Payroll staffing plus offices. |
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Customer responsible for:
Continuity of service when people are absent or resign.
Administering different statutory requirements across state and federal jurisdictions
Any costs and risks associated with third party hosting.
HR and Payroll staffing plus offices. |
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Customer responsible for:
Continuity of service when people are absent or resign.
Administering different statutory requirements across state and federal jurisdictions. |
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Customer responsible for:
Continuity of service when people are absent or resign. |
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Customer has passed HR workload to Aurion |
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